baling presses : Reliable German Engineering with Global Service Support from Planning to Operation

For more than 50 years, HSM has stood for high‑quality technology “Made in Germany.” As one of the leading manufacturers of baling presses, the company develops and produces long‑lasting solutions for the recycling, waste management and industrial sectors. A high level of in‑house manufacturing, state‑of‑the‑art production facilities and a strong commitment to quality define the DNA of HSM. Customers around the world value the combination of reliable engineering, innovative ideas and a service philosophy that goes far beyond the ordinary.

Choosing HSM means choosing not only machines of exceptional design and manufacturing quality, but also choosing a service that fully complements  this standard. At HSM, service is not just a promise – it is a lived commitment. With dedication, expertise and genuine enthusiasm for helping customers, HSM supports users worldwide at every stage: before, during and long after the purchase.

The foundation of an optimal solution is a precise understanding of the customer’s requirements. That is why HSM specialists from Sales and the Project Team visit customers directly on site to assess their current situation. This includes a detailed analysis of existing processes, the definition of individual requirements and the calculation of potential cost savings achieved through an HSM baler compared to previous waste disposal methods.  

If necessary, HSM develops custom-made solutions and produces detailed project drawings. Close coordination between the customer, the field service team and the project team ensures maximum planning reliability.

HSM also ensures that all logistical and organizational steps run smoothly. From transport arrangements to the coordination of external partners, the company manages the entire setup and commissioning process. Once the machine has arrived at the customer’s facility, trained specialists handle installation, training and the complete commissioning on site.

This is complemented by structured maintenance and repair services that ensure long-term operational reliability. Optional maintenance contracts offer additional planning security and help minimize downtime.

With service technicians operating both in the field and in-house in Germany, Austria, Switzerland, Belgium, the Netherlands, Italy and across HSM’s international subsidiaries in the UK, France, Poland, Spain and the USA, HSM is well positioned for regional support. This extensive network is strengthened by contractual partners in more than 100 countries – providing fast and reliable service wherever customers are located.

To ensure that customers and technicians always receive the highest level of expertise, HSM has established its own training centre: the HSM Academy. It offers practical training sessions for service technicians and machine operators – either directly at the customer’s site or at the HSM Training Centre. This ensures that machines are not only used correctly but are also maintained with the highest level of competence.

HSM Service is a key contributor to long-term efficiency, operational reliability and customer satisfaction. From the initial consultation to ongoing support, HSM demonstrates every day that true service is a competitive advantage – and a decisive benefit for customers around the globe.

HSM Service – all-round support for your HSM products | HSM